Return Policy

RETURN POLICY

Return Policy for Digital Downloadable Goods & Custom Trips:

We strive to ensure that our products and services meet your expectations. Please carefully review our return policy for both digital downloadable goods and custom trip services before making a purchase.

1. No Refunds Once Downloaded or Accessed (Digital Goods)

Due to the nature of digital downloadable goods, all sales are final once the product has been downloaded or accessed. We are unable to offer refunds or exchanges for digital content that has been successfully delivered, as it can be duplicated and retained after download.

2. Defective or Unusable Products (Digital Goods)

In the rare event that you receive a defective or unusable digital product (e.g., a corrupted file or content that does not function as described), you may be eligible for a refund or replacement. Please contact our customer support within 14 days of purchase to report the issue. We will review your case and work with you to resolve the problem.

3. Non-Refundable Custom Trip Services

Custom trips purchased through our platform are non-refundable. Once purchased, these services are locked in and cannot be canceled for a refund. However, you may use the custom trip services within 18 months from the date of purchase. If you need assistance in scheduling or rescheduling your trip, please contact our customer support.

TERMS OF SERVICE

1. Acceptance of Terms

By downloading itineraries or engaging in custom trip services from Ready & Roam, you agree to these terms and conditions. If you do not agree, please do not use our services.

2. License to Use

Ready & Roam grants you a limited, non-exclusive, non-transferable license to download and use the itineraries for personal, non-commercial purposes only. You may not modify, distribute, or sell any content from the itineraries without prior written consent from Ready & Roam.

3. Custom Trip Services

Service Description: Ready & Roam provides personalized trip planning services tailored to your preferences and needs.

Consultation: Initial consultations may be free; however, additional services may incur fees as specified during the planning process.

Payment: A deposit may be required to initiate custom trip planning. Full payment must be completed prior to receiving finalized itineraries and booking confirmations.

Changes and Cancellations: Changes to itineraries may be subject to additional fees. Cancellations must be made in writing and may incur cancellation fees as outlined during the booking process.

4. Intellectual Property

All content provided in the downloadable itineraries and custom trip services, including text, images, and graphics, is the intellectual property of Ready & Roam and is protected by copyright laws. Unauthorized use is strictly prohibited.

5. User Responsibilities

You agree to provide accurate information and timely communication regarding your preferences and requirements for custom trip services.

You are responsible for ensuring that the information in the itineraries is suitable for your needs and for verifying all travel details prior to booking.

6. Disclaimers

The itineraries and custom trip services are provided on an "as-is" basis without warranties of any kind. Ready & Roam does not guarantee the accuracy, reliability, or completeness of the information.

You acknowledge that travel conditions and availability may change and you should verify all details before making travel arrangements.

7. Limitation of Liability

Ready & Roam will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our itineraries or custom trip services. This includes any loss of profits, data, or other intangible losses.

8. Modification of Terms

Ready & Roam reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the itineraries or services constitutes your acceptance of the revised terms.

9. Governing Law

These terms are governed by the laws of Minnesota. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Minnesota.

10. Contact Information

For any questions or concerns regarding these terms, please contact us at info@readyandroam.com